Summer Internship Experience
The JMA Internship Experience was a formal program specifically designed to meet the organization’s greatest talent needs. The overall program included a strategic needs analysis to define the needs, targeted recruiting efforts to identify the best talent, the execution of an engaging and impactful program to build relationships with the students, which ultimately delivered significant results. With the program only concluding a few weeks ago and many of the students going back to their required course work, JMA has secured agreement from 70% of the intern cohort to continue their employment with JMA in the future
WSM Help Case Management Training
The purpose of developing the WSM Help Case Management Training came from the need to establish a consistent onboarding and training process for the student workers. As a part of the Onboarding Training, student workers will be able to view, read and understand help desk tickets In Salesforce. The students will be able to identify the problem and be able to either close the case (ticket) or be able to transfer the help ticket to the appropriate ITS Consultant who can resolve and close the case (ticket). The student will complete this unit as part of their larger onboarding and training sessions. Up until this point, there was no formal training established, which had led to inconsistencies in knowledge at best, and at worst the student worker had no knowledge, and therefore not working effectively in the department.
Toyota Kata gives a powerful way to push back against the backslide. Toyota Kata is becoming TDO's dominant framework for client engagements. It allows us a method to engage that greatly aids in the sustainment of change by educating and empowering our clients to bring forth the change they need in their organization in a systemic and thoughtful way without requiring TDO's ongoing assistance. Further, the nature of the coaching process and the type of relationship it tends to form, has been reliably getting us closer to the coveted Trusted Advisor status. The goal of committing to Toyota Kata as a framework for client engagements was to implement a generalizable methodology that would help to consistently drive our values. Specifically, we wanted to ensure that: 1. The changes we would help drive inside organizations would be sustainable, 2. Our engagements helped to drive an ongoing client relationship as their Trusted Advisor.
Recognizing excellence in talent development in the CNY area