CONGRATULATIONS 2020 CNY BEST Gold Award Digital Learning Transformation Challenge: Providing required annual training and qualifications or certifications to operate in compliance and still safely serve the needs of employees and customers. Solution: Implemented a Digital Learning Transformation plan that increased online and distance learning including COVID-19 safety protocols, mobile-ready eLearnings and online pre-assessments, redesigns of instructor-led training courses to virtual instructor-led training, courses to teach better use of virtual platforms and best practices, virtual format train-the-trainer classes to help instructional staff better navigate their strategies and methodologies to a virtual environment, and a new Annual Regulatory Training video-based training library. New Normal: The Digital Learning Transformation that was started will continue to grow. As a hands-on company, there will always be a necessity to teach field employees how to use the tools and equipment they use in the field. But where topics can be identified that do not require the hands-on touch, the Digital Learning Transformation will continue to rise. _________________________ Diamond Award Learning from Home Newsletter Challenge: To make effective use of the workday, senior leadership decided to prioritize operational and administrative objectives for employees working from home. Solution: Workforce was encouraged to write-up experiments, organize documents and most importantly, learn! A newsletter series called “Learning from Home” curated and highlighted webinar and eLearning resources for increasing technical understanding, professional growth and personal effectiveness, and resources for families searching for ways to pass the time during quarantine. New Normal: Continuing to distribute the newsletter, now just called “Learning”. Building a collaborative, self-service website that will function as a training catalogue and repository of past curated learning content and offerings to strengthen the community learning culture. _________________________ Pearl Award OneJourney Orientation Goes Virtual! Challenge: Revamping a fully in-person and collaborative new team member orientation that largely relied on the company’s collaborative culture. Solution: Translated all-day face-to-face orientation days into virtual sessions that are much shorter in time frame and spread out over a longer period of time while still providing the team with the tools they need to be most successful as a member of OneGroup. Developed virtual collaboration with introductions, conversations and meet and greet sessions with Culture Ambassadors, CEO, various department heads, team members, business support team members, and mentors. Building these relationships allows team members to feel that they have the full support of other more seasoned team members to contact should they need anything. New Normal: Providing training and development solutions to team members in a virtual environment where they can grow and develop skills in a productive manner, all while still providing the interaction and collaboration that is craved. Recognizing excellence in talent development in the CNY area
Robert M. Simpson
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