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Learning and Performance

2014 Award Recipients

For Profit

Diamond Award

Course Manager Training and Development Program
During the last two decades, The Raymond Corporation strategically refocused its market positioning efforts. Unfortunately, while its products evolved, its technical training lagged. This lag in training led to the need for an innovative technician development solution. The new Technician Development Program was developed as self-paced, learner-centered and performance-based. However, to ensure the technician training was facilitated properly, trainers were not only required to have a new skill set, but also a new title. The Course Manager Training and Development Program provides Course Managers the opportunity to learn, practice and receive feedback on the higher competencies needed (facilitation, coaching, Socratic Questioning, observation, group dynamics, plus other skills) to facilitate the newly hired and veteran technician’s learning process.

2015  Award


For Profit

Emerald Award


Leadership Exploration And Development Program (LEAD)
CXtec and TERACAI recognized that in order to meet their goals of growing their organizations, they needed to maximize their human capital and ensure that they had the right people in the right positions to lead the companies. A key strategy for achieving these goals is to continually train and develop the skills of their employees. The Leadership Exploration And Development (LEAD) Program was created as an opportunity to provide development of key employees that are critical to the future success of the companies as they have the potential to assume greater and more strategic leadership roles. CXtec and TERACAI view this particular training as an investment in their employees, a way to motivate and enable them to learn new skills, support retention and positively impact productivity. Additionally, this training reinforces the concept of shared leadership, allows for the creation of a succession pipeline with bench strength, enables promotion from within, and supports the growth of the companies’ own leaders.


For Profit

Sapphire Award

The Evolution of Effective Sales & Customer Service
Following a detailed review of business practices, processes and the individual skill sets of the Turning Stone Resort Casino Sales Department, it was evident that there was opportunity to maximize business potential, improve training and development, and increase our customer service levels. Implementation of current industry sales practices led to organizational changes and a new set of selling procedures and guidelines. A hotel sales-specific training program was implemented to sharpen the team’s selling skills and optimize client relationship building abilities. Ongoing training activities were put in place to reinforce sales skills and product knowledge, and Mystery Shop calls and role play exercises were used to reinforce the training and measure the results.


Not for Profit

Collaborative Learning Partnership
Through listening sessions with our Emergency Medical Service (EMS) providers, Crouse Hospital identified an opportunity to share its success with Lean Six Sigma techniques to help our EMS partners develop and advance their quality improvement programs. The diverse group in this learning collaborative, which in the second year was expanded to include a global medical manufacturer, worked together on research and improvement projects, and learned how to implement performance and quality initiatives in their own organizations. The results and outcomes of this learning partnership have significantly improved the processes and quality of patient care provided by EMS professionals in 11 NYS counties, improved EMS operational efficiency, advanced the quality of care within the hospital setting and strengthened Crouse’s relationship with its EMS partners.  

2015  Citation


Future Workforce
Special Recognition

Young Entrepreneurs Academy (YEA!)
Mohawk Valley Community College’s Center for Corporate and Community Education implemented a Young Entrepreneurs Academy program engaging students and the business community to help keep young people in the area and revitalize the community. The program takes students through the process of starting and running real businesses over the course of an academic year. Students work in close cooperation with many local leaders of industry, community members and educators to develop ideas and objectives, write business plans, pitch potential investors, obtain funding, register with governmental agencies and develop their brand identity. The students learn real world skills with a curriculum stressing teamwork, networking and public speaking. By the end of the class, students own and operate fully functioning businesses. 



Accessibility Fundamentals for Microsoft Office and Adobe Acrobat
Syracuse University asserted that accessibility, the degree anyone, including those with disabilities, can access something and understand it, is essential for an ever-growing portion of the University community. They are committed to providing accessibility of electronic documents and information. To do so, the University partnered with New Horizons of Syracuse to develop and deliver training to increase the capability of Syracuse University’s faculty and staff in creating accessible documents. Training exposed features that make documents and information easier for people with disabilities, and helped content creators make more accessible documents. New Horizons has proven to be essential to Syracuse University’s strategy of being a more inclusive, accessible institution by providing a growing awareness and competency in creating accessible documents.

2014 CNY BEST Nominees 

Nomination Summaries


For Profit
King + King Architects

Nice N Easy Grocery Shoppes, Inc.

The Raymond Corporation

Suburban Propane, L.P.

Turning Stone Resort Casino

Not for Profit
Crouse Hospital
Elbridge Elementary School
Jordan-Elbridge Middle School
Mohawk Valley Community College's Center for Corporate and Community Education
Mohawk Valley Resource Center for Refugees
Rescue Mission Alliance of Syracuse, Inc.
SRC, Inc.
SUNY-ESF Outreach

Just the Basics Financial Literacy

New Horizons Computer Learning Center of Syracuse

Steiger Training & Development

Recognizing excellence in learning and performance in the CNY area

2014 CNY BEST Sponsors




Thank you
Keynote Speaker

Casey Crabill, Ed.D.
Onondaga Community College
Creating a Stronger Central New York Workforce
How companies, organizations, and educational institutions can work together to build a better community

Thank You CNY BEST Judges 

Pam Brunet, Leadership Greater Syracuse
Karen Zannini Bull, M.Ed., University College of Syracuse University
Peggie Chan, SPHR, O'Brien & Gere
Mary Anne Ciccarelli, SPHR, Syracuse Model Neighborhood Facility, Inc.
Michelle Cooper, Oneida Nation Enterprises, LLC
Wendy Gates Corbett, CPLP, Refresher Training, LLC; ASTD National Advisor for Chapters
Ingrid Gonzalez-McCurdy, CPLP, Elmcrest Children's Center; CNY ASTD President
James N. Jerose, Nuvenu Business Advisors; CNY SHRM Board Member
Robert Kocik, Central New York Technology Development Organization (TDO)
Sue Kolceski, Excellus BlueCross BlueShield
Emily Lauzon, Akwesasne Mohawk Casino Resort
Kelli Loveless, CPLP, ESL Federal Credit Union; GVASTD
Debra Munson, CPLP, 21st Century Insurance
Lori Peterson, goFLUENT, Inc.
Mary E. Reidy, PE, DM, National Grid
Paul Rubsamen, MSOD, Mohawk Valley Health System: Faxton St. Luke's Healthcare & St. Elizabeth Medical Center

Sharing the BEST

Annual program where CNY BEST Learning and Performance Nominees share information about their nominated practices

July 15, 2014

Sharing a diversity of topics and techniques

"Picked up a great deal of tips for future programs"
"Willingness of presenters to share!!"
"Lots of Great Ideas!"

Tell Your Story

How to put the spotlight on your L&D achievements

Annual program encouraging, supporting, and assisting organizations and individuals to Tell Your Story 

January 28, 2014

Telling YOUR great stories to executives, media and those who review award and grant submissions

"thought provoking - reasons to tell story"
"Relevant - Useful - Practical"
"good stuff, very informative"

2014 CNY BEST Committee
Melanie Brunet-Relyea, Chair
Oneida Nation Enterprises

Pam Caughill,
ITT Corporations
Peggie Chan,
O'Brien & Gere
Phil Doughty
Syracuse University-School of Education

Brenda Grady,
ACME Planning

Bruce Hamm,
MACNY, The Manufacturers Association

Susan Kolceski,
Excellus BlueCross BlueShield of CNY

PO Box 6343
Syracuse, NY 13217-6343


Central New York Chapter of
Association for Talent Development (ATD)

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